Returns Policy

Our aim at Indiee label is to provide the best service towards all of our customers and to keep all our customers fully satisfied. If for any reason you are not happy with your purchase, we will gladly accept the product for a return. Please note that you must provide us a written record of the reason for return within 7 days of receiving your order.

How do I return my online order?

Domestic Returns - India

Domestic returns are free for customers, where the return charges will be paid by indiee label.

International Returns – Overseas

For International returns we cannot refund courier charges unless the product is not as described or faulty. The return charges will have to paid by customer itself.

Pack the items you are returning in the original packaging and courier it to Beauty Fair Export

Orchid Complex, Opp Lions Garden,
Chikhli, Gujarat – 396521
India

Once your return has been received, a refund will be processed on to your original payment method. We will process your return within 15 days of receiving items.

PRE‐SHIPMENT CANCELLATIONS

Q: I just placed an order but now want to cancel it. How can I do this ?  

A: Please e-mail indieelabel@mail.com immediately with your order id and request to cancel. Order cancellation requests must be received within 12 hours of order placement for a 100% refund back to your used method of payment. Order cancellation requests made after this period are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch. If your order cancellation request is approved, you will receive a refund back to your card.

Please note that READY TO SHIP items (items with a dispatch time of 48 hrs) cannot be cancelled once the order is placed. When you place an order for a Ready To Ship product with us, this item immediately goes into processing as we have to dispatch this item from our warehouse within 48 hours as noted online.

Q: Why must I inform you within 24 hours of order placement if I want to cancel my order?

A: As soon as you place your order, we get to work. At this point, the picking, packaging and logistics for your order has already begun, hence we request all cancellation requests be reported to us within 12 hours of order placement only.

Q: I missed a very important detail regarding my order. Do I need to cancel my order for this and place a new order?

A: No worries! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail indieelabel@gmail.com with your order id and our team will update the required information. However, please note that if the item in your order has already been dispatched, we will not be able to make any changes. Hence, we would request you e-mail us as soon as possible.

POST‐SHIPMENT RETURN REQUESTS

Q: I received my order but would like to return. How can I do this?

A: Please return the item from my orders and select the reason for return. Please note that you must return within 7 days of receiving your order. Post receiving your return request, one of our team members will confirm your return request. Please note the following for all returns:

• Merchandise must have all tags.
• All Sale merchandise is "Final Sale" and cannot be returned.
• All Sale merchandise is "Final Sale" and cannot be returned.

Q: I received my order and there's an error. What will you do to fix this?

A: We take strong measures to ensure that our products reach you in the best possible condition, however, if your order reaches you in one of the following conditions, we will take back the product at our own cost and get the correct product delivered out to you ASAP:

1. - Received the wrong product: We will take back the wrong product from you and send you the correct item.
2. - Received an item with a manufacturing defect: We will take back the defective item from you and send you a new product.

Please return the product from your account within 7 days of receiving the product. Once the product is received at our warehouse, our team will verify the product according to the reason of return requested and then procced with the refund.

REFUNDS & PROCESSING

• For domestic (India) returns “Indiee Label” will pay the return cost. While, for international returns the customer, will be liable for all return shipping costs/customs charges which may be incurred in the return of the package back to us.
• A refund will only be issued once we receive your item for return. For international returns we are not liable for packages lost in transit or undelivered by your chosen return carrier.  

Just as it is our responsibility to assure that your order reaches you, it is your responsibility to make sure that your return reaches us. For this reason, we ask that tracking information be provided for ALL returns so both sides may keep track on the progress of the return. Please note that we are NOT liable for any courier mis deliveries, courier delays, or customs delays incurred by your chosen courier in delivering your return back to us.