Shipping Information

SHIPPING METHODS AND COSTS

India Delivery

- Shipping is free for all the orders.
- We only use reputed couriers for dispatching our products - such as Blue Dart, Professional Courier, India Post. We provide tracking information for all orders once dispatched.

Overseas Delivery

USA & CANADA

- Shipping is free for all the orders.
- We only use reputed couriers for dispatching our products - such as DHL, Fedex and Aramex. We provide tracking information for all orders once dispatched. - Please allow 3-10 working days for delivery

LONDON

Delivery time is measured from the date your order is dispatched and you receive tracking information.
Indiee Label use an express delivery service for all national and international orders so that we can ensure your order reaches you as soon as possible. To ensure your package gets to you we require physical address, preferably the address you will be at during the weekdays. We will send you tracking information when your order is dispatched so you will know where it is at all times.

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization delays or holidays.
We aim to dispatch all ready to ship items 48 hours of payment confirmation. Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are not responsible for any delays caused by customs in your respective country.
We are unable to redirect orders to a different address once items have been dispatched.
All orders will require a signature upon delivery, however, in some cases for deliveries to a residential address the shipment may be left at the door.
We do NOT deliver to P.O Box Addresses.

PACKAGE REFUSED AT DELIVERY

If for any reason you refuse to accept your order at the time of delivery, a 85% restocking fee will be levied upon your order and will be deducted from the refund amount to you.

INSURANCE

Indiee label insures each purchase during the time it is in transit until it is delivered to you, at which point liability for your purchased goods is transferred to you. If the courier company fails to deliver your order due to the package being lost in transit, you do not suffer any loss. The in-transit risk is all ours and borne by Indiee label. However, Indiee label is not liable for lost/stolen packages or any other damages to the package post being left at the customer's address by the courier company. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound or we would advise calling the courier company fulfilling your order (i.e DHL, FedEx, UPS) alongside your tracking number and request to pick up your package at their nearest authorized pick up point closest to your address. Your tracking number can be viewed in the 'Shipping Confirmation' e-mail we send out to you once your order has been shipped from our end.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Indiee label and transfer of responsibility in the same way.

DELIVERED BUT NOT DELIVERED

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.